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Baldwin Park Unified School District

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Departments » FAQs and HOW TOs » FAQs - What Can I Try Before I Submit a Ticket?

FAQs - What Can I Try Before I Submit a Ticket?

What do I do when I cannot login?

 

Windows: 

Check to make sure your user name and password is correct. Also, make sure the caps lock key is not on. 

Too many login attempts may lock you out of your account. (Accounts will unlock in 30 mins) 

 

Chromebooks: 

Check to make sure your user name and password is correct. Also, make sure the caps lock key is not on. 

Make sure to add @bpusd.net to your login name (e.g. johnsmith999@bpusd.net

Too many login attempts may lock you out of your account. (Accounts will unlock in 30 mins) 

 

You can verify that your user name and account information is correct by logging on to a District PC.

 

 

What do I do when I forgot my password?

 

Teachers / Staff

 

The help desk can change your password only if we receive verification from your supervisor, principal, secretary, or site technician. 

 

Students

 

Your site technician can change the password, please submit a ticket.

 

*After your password has been reset you need to login to a PC before online services are available.

 

To simply change your password to a new one:

From a PC:

  1. Press Ctrl+Alt+Delete, and then click Change a password.
  2. Type your old password followed by a new password as indicated, and then type the new password again to confirm it.
  3. Press Enter.
 

Where do I find my student's login information?


  

 

 

How do I login to Office 365?

 

Open your web browser and navigate to portal.office.com. Enter your BPUSD login name (Make sure to add @bpusd.net e.g. johnsmith999@bpusd.net) and password. 

 

For more questions related to Office 365 go here.

 

 

How do I login to G-Suite (Google Apps for Education)?

 

How do students login to their Chromebooks?

 
 

Ticket System

The Internet is down, how do I submit a ticket?

 

Call our help desk at extension xHELP (x4357) within the district. If you are on an outside line call (626) 856-HELP (4357).

 

 

How do I look at my own submitted tickets?

 

Login to the ETS ticket system and select “My Tickets” from the top menu.

Internet Connectivity

 

What do I do if I can't connect to the Internet?

If you go to a website and see the following blue screen then you must authenticate yourself through the web filter. Click on "Not you?" and login with your usual user name and password.

If you do not see the blue web filter screen try going to http://lsaccess.me/login and following the above instructions.

If you are on a mobile device, ensure that the wifi is turned on on your device and that you are connected to the correct network. (Refer to "How do I connect to the wifi?") 

 

 How do I connect to the wifi?

Student Information Services

 

How do I get Illuminate support (SIS)? 

Simply submit a ticket at ets-support.bpusd.net.

 

When creating the ticket select the category “3. SIS (Illuminate).” 

Now select the subcategory that relates to your needs (Academic, Demographic, Other, Reporting).

 

 

How do I get i-Ready support?

Find our i-Ready help resource page here.

 

Still need help?

 

Simply submit a ticket at ets-support.bpusd.net.

When creating the ticket select the category “4. Information Request.”

Now select the subcategory that relates to your needs.

 

 

Where can I get basic phone questions answered?

If you don't have a dial tone or you hear static please submit a ticket.

  • Classroom Phone Quick Reference
  • Desk Phone Quick Reference
  • Voicemail Tips
  • Phone Tips 
  • Classroom Phone Light is Blinking But There Are No Messages

    • Lift Handset

    • Dial *7#
    • Dial extension
    • Hang up
  • Desk Phone Light is Blinking But There Are No Messages
    • Press the “Message” button next to “Redial”.
    • To delete the message, press the Erase Msg soft key (the 3 buttons under the display)
  • How to Place a Conference Call
    • With your first caller on the line,...
    • Press   Trans/Conf
    • Dial second caller’s number (you must wait for the party to answer)
    • Press   Trans/Conf    to complete conference. 
    • You may add up to 8 parties (either inside or outside the District)
  • How to Transfer Caller Directly to Voicemail
    • Answer call
    • Announce call transfer to the caller
    • Press TRANS/CONF key
    • Enter 4567 * xxxx (extension or mailbox #)
    • Hang up
  • How to Check Your Voice Mail From Outside the District
    • From any phone, dial the district main number – 962-3311

    • Enter your extension when the Auto-Attendant answers.

    • When your voice mail greeting plays press *

    • At the prompt enter your pass code.

How do I add a printer?

How do I access email with my personal device?

If you are on the district guest network you may need to authenticate at http://lsaccess.me/login.